Our Story
Built on trust: Driven by Excellence: Focused on your growth
Trivera Ascent was founded with a simple vision: to help businesses grow by connecting them with reliable, highly skilled virtual professionals who become a seamless extension of their team.
Backed by years of experience in healthcare, customer service, executive assistance, IT support, and business operations, we understand the importance of dependable support and efficient systems. Our mission is to provide tailored staffing solutions that empower businesses to streamline operations, improve productivity, and focus on long-term success.
At TriVera Ascent, we don’t simply provide virtual assistants- we build trusted partnerships that help businesses thrive.
Our Mission
To empower businesses by providing dependable virtual professionals who streamline operations, enhance productivity, and build lasting partnerships through exceptional services and integrity
Our Vision
To become a trusted global virtual staffing partner known for delivering exceptional talent, operational excellence, and long-term sucess for businesses of every size.
Our Core Values
Integrity
We build relationships through honesty and profesionalism
Reliability
Clients can depend on us every day.
Excellence
We always strive to exceed expectations.
Innovation
We continuously improve systems and workflows
.
Collaboration
We become an extension of every client’s team.
Client Success
Your success is the measure of ours.
Meet the Founders
TriVera Ascent is built by people who understand the importance of reliable support, strong relationships, and efficient systems. Meet the founders behind the vision and the work we do everyday.
Aicel Dela Cruz
Co-Founder | Client Success & People Operations Manager
Aicel brings more than five years of experience in administrative support, customer service, healthcare operations, fraud analysis, and business process improvement. Her experience includes patient intake, insurance verification, prior authorization, client onboarding, bookkeeping, reporting, and customer support, giving her a strong understanding of both client needs and day-to-day business operations.
At TriVera Ascent, Aicel focuses on building strong relationships with clients and supporting the people behind the work. She helps manage client onboarding, regular client communication, team coordination, scheduling, attendance, and employee engagement. She also supports recruitment by screening applicants, coordinating interviews, and helping new virtual professionals transition smoothly into their roles.
Aicel believes that successful partnerships are built on communication, trust, accountability, and genuine support. Her people-centered approach helps create an environment where clients feel heard and virtual professionals feel valued, supported, and prepared to succeed.
Areas of Experties
- Client Success & Relationship Management
- People Operations
- Recruitment & Applicant Screening
- Healthcare Administration
- Patient Intake & Insurance Verification
- Prior Authorization
- Customer Support
- Client Onboarding
- Bookkeeping & Reporting
- Team Coordination
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Geleen ” gee” Escosio
Co-Founder | Chief Operations & Systems Officer
Gee brings more than seven years of experience across administrative support, customer service, healthcare operations, IT support, executive assistance, and business process improvement. Her background includes insurance verification, prior authorization, patient intake, client onboarding, ticket triaging and dispatching, service coordination, reporting, and administrative operations.
At TriVera Ascent, Gee leads the company’s operational systems and processes. She focuses on building efficient workflows, developing documentation and SOPs, maintaining quality standards, and creating systems that allow both clients and virtual professionals to work more effectively. She also oversees the technology and digital infrastructure that supports the agency, including website management, business tools, automation, and workflow systems.
With an Associate degree in Information Technology and experience working across both healthcare and IT environments, Gee brings a systems-oriented approach to solving problems and improving the way work gets done. She believes that reliable service starts with strong processes, clear communication, attention to detail, and a commitment to continuous improvement.
Areas of Expertise
- Operations & Sysrems Managemeent
- Process Improvement
- IT Support & Service Coordination
- Healthcare Operations
- Insurance Verification & Prior Authorization
- Executive Assistance
- SOP & Documentation Development
- Workflow & Technology Management
- Client & Team Support
- Administrative Operations
More than Three People the work
TriVera Ascent is led by a three-person founding team with backgrounds across healthcare operations, IT, customer service, administration and business operations. Behind our leadership team is a growing network of virtual professionals who are carefully selected and matched to the needs of the businesses we serve.
Our founders lead the relationships, operations, systems, and people processes that keep TriVera Ascent running. When a client needs additional support, we recruit, screen, and match virtual professionals based on the skills and requirements of the role.
This allows us o build support around each client’s needs rather tahn offering the same one-size-fits-all staffing model to every business.
Why Businesses Choose TriVera Ascent
7+
Years of Combined Industry Experience
Healthcare & IT
Specialized Industry Expertise
100%
Dedicated Remote Professionals
Long-Term
Client Partnerships
Ready to Build Your Dream Team?
Whether you’re looking for one virtual professional or an entire remote support team, TriVera is ready to help your business grow with confidence